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Online Giving: Frequently Asked Questions

Is online giving secure?

Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Fellowship One.

What types of bank accounts can I use for giving?

Covenant Life Church accepts the following:

  • Personal Checking Accounts
  • MasterCard
  • Visa
  • Discover

Can I use a debit card?

You can use a debit check card from Visa or MasterCard, but true debit cards are not accepted through the Fellowship One system due to the sensitivity of securely requesting a Personal Identification Number (PIN).  ACH bank drafts can be used instead for true debits.

Are there any fees involved with giving online?

Not to you. You will not pay any fees with an online gift. In addition, online gifts are a more cost efficient way for the church to process donations.

Can I make a one-time contribution?

Yes. The system allows you the option or either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your bank account on the date(s) specified by you.

If I want to set-up a recurring gift, what are my options for frequency of my gift?

You can schedule your recurring giving with the following frequency:

  • Weekly
  • Every two weeks
  • Twice per month
  • Once per month

Can I change my personal information or the amount or frequency of my gift once I have set it up?

Yes. You can change or cancel your contribution at any time before the date of your next contribution.  Simply log in to the system using your user name and password and make the necessary changes in the system.

Can I review my donation history online?

Yes. If you already have an account, you will be able to view a complete history of your contributions for the previous two years. If you are unable to see your contributions, please contact the office to connect your online account with previous contributions. For security reasons, this is a manual process.

Will I still receive regular contribution statements from the church?

Yes. The church will continue to send year-end contribution statements to your address on file for tax purposes.

When will contributions be taken from my account?

Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church's bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Can I designate my gift to a particular cause?

Yes. Your giving can be designated to the following:

  • General Operating Account
  • Missions or
  • Mercy.

We may also add additional causes at specific times.

How will I know that I set up my gift correctly?

Immediately after submitting your contribution, you will receive an email verifying your contribution.

Does it matter which Internet browser I use?

No. All modern browsers should work.

I have additional questions about online giving that have not been addressed. Who can I talk to?

For any questions, concerns or comments about the online giving system, please contact us. You will receive a response from our staff as soon as possible.